Deploying customer service solutions used to be a costly and time consuming exercise. With extended ticketing features now available in Captua CRM, companies can listen to what users have to say and keep them involved in the support conversation directly from the familiar CRM interface.
Letting your customers follow the progress of their issue in real-time makes them feel involved and appreciated which is great for companies of all sizes.
What's more, it doesn't take more than five minutes to get a fully working ticketing solution working on your own website.
From your Captua CRM account, simply access the ticketing zone, and grab the Easy Embed links for your website.
Install Ticket Support Links
Once these are in place, customers can click on a link on your site and enter their support ticket details without having to navigate away from the site *or* go through any complex procedures of creating an account or logging in.
Sample integration with Captua's own website
Ticket Logging Process
After the ticket has been created, the user will receive an e-mail with a Ticket ID and PIN, allowing them to retrieve the ticket at any time.
Fully brandable e-mail template with direct link to ticket progress
Upon logging in, a full timestamped list of notes is clearly visible, including the source (web, Facebook, CRM...)
The customer has visual trackback of issue with the option to comment
Captua CRM Ticketing is great for oragnisations of all sizes.
You can also customise the following aspects of the interface:
- Support System Header
- Support System Item Title
- Support System Colour
- Support System Header_Icon
- Support System Icon
- Support System Logo
Contact us for more information, check out an example here or read the integration guide.
